Shipping and Refund Policy

CANADA POST STRIKE

Due to the ongoing Canada Post strike since September 25, we ask customers whose packages are currently in transit with this carrier to contact us. We will then determine the next steps with you.

To ensure uninterrupted deliveries, we are using alternative carriers that do not cause additional delays. However, please note that some remote areas served exclusively by Canada Post may temporarily be unreachable. In such cases, we will contact you directly.

Feel free to contact us with any questions or to follow up on your order.

SHIPPING

Applicable shipping fees are established according to volume and weight. Perlimpinpin cannot guarantee that two separate orders to the same address will be combined; it behooves the purchaser to order items together in one order in order to ensure lower shipping fees. Orders are processed within one (1) to two (2) business day and delivery is normally made within two (2) to seven (7) business days of purchase. For more remote areas, please allow up to ten (10) business days for delivery. All deliveries are made by Canada Post or Purolator and the aforementioned delays are only estimates and cannot be guaranteed by Perlimpinpin. Only orders within Canada and USA and deliverable by ground will be accepted. If an incorrect address requires that a package be shipped a second time, the resultant costs are borne by the purchaser.

SHIPPING FEES CHART

0-49$ =10$

50-88$=15$

89$ and += Free shipping!*

* Please note that the amount required for free shipping is calculated before taxes and after applying a discount/gift card code to your cart

TRACKING YOUR SHIPMENT

Perlimpinpin will send an email containing a tracking number and confirming that your order has been shipped.

CANCELLATION

All orders can be cancelled at any time before shipping confirmation has been sent. Should you wish to cancel your order, please contact our customer service department at webservice@perlimpinpin.com. Note that our processing and shipping systems are devised to ensure fast and efficient shipping; therefore, no changes or cancellations may be made once the shipping process has begun.

RETURNS

The return period is 14 business days from the receipt of your order. All returns are subject to a restocking fee of $9.99. Items must be in unworn, unwashed, and unused condition with all original tags to be eligible for a refund. Items purchased on the perlimpinpin.com website must be returned through our website.

To do so,

1. Log in to your account:

1- In the Email field, enter your email address (the same one you used for your purchase), and then click Continue.

2- In your email account, open the email sent from our store and copy the six-digit verification code included in the email

3- Go back to the online store, and then enter a six-digit verification code

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

Start the return process here

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. A refund can be expected within 5 business days following the receipt of your package at our administrative offices.

Any item reduced by 50% from its original price is considered a final sale.

If you still have question or want more information, please contact our customer service at webservice@perlimpinpin.com

EXCHANGE

We do not offer online product exchange. To obtain a new size or color option, a new order must be placed independently of the returned items.

USA CUSTOMERS

Please note that due to recent changes in customs regulations, additional import duties and taxes may apply upon receipt of your package. To simplify the process and ensure a hassle-free experience, we have adjusted our U.S. prices to include these fees, which will be covered directly by us.

We appreciate your understanding and remind you that all orders are placed with full knowledge of these conditions.

Feel free to contact us if you have any questions.