Shipping and Refund Policies
SHIPPING
Applicable shipping fees are established according to order value.
Perlimpinpin cannot guarantee that two separate orders to the same address will be combined; it behooves the purchaser to order items together in one order in order to ensure lower shipping fees.
Orders are processed within one (1) to two (2) business day and delivery is normally made within two (2) to seven (5) business days of purchase. For more remote areas, please allow up to ten (10) business days for delivery. Please note that during major promotional periods, our standard delivery timeframe of 2 to 5 business days cannot be guaranteed.
All deliveries are made by Canada Post or Purolator and the aforementioned delays are only estimates and cannot be guaranteed by Perlimpinpin. Only orders within Canada and USA and deliverable by ground will be accepted. If an incorrect address requires that a package be shipped a second time, the resultant costs are borne by the purchaser.
SHIPPING FEES CHART
0-88$=15$
89$ and += Free shipping!*
* Please note that the amount required for free shipping is calculated before taxes and after applying a discount/gift card code to your cart
RETURNS
Items purchased on the perlimpinpin.com website must be returned through our website, no exception.
The return period is 14 business days from the receipt of your order.
Return shipping costs are the responsibility of the customer, and customers must generate and pay for their own return shipping label.
There is no restocking fee for U.S. returns.
Items must be unworn, unwashed, and unused, and must include all original tags to be eligible for a refund.
To do so:
Log in to your account:
1- In the Email field, enter your email address (the same one used for your purchase), then click Continue.
2- Open the email sent from our store and copy the six-digit verification code included in the message.
3- Return to the online store and enter the six-digit verification code.
In your order history, click the order for which you want to submit a return.
If your order contains more than one item, select the item(s) you wish to return.
Select a return reason and add a note for the store.
Click Request return.
Start the return process here.
If your return request is approved, you will receive an email confirming the return authorization.
You must then generate your own return shipping label and ship the package to the return address provided in the confirmation email.
Once the product is received at our administrative offices, a refund will be issued.
A refund can be expected within 5 business days following receipt of your package.
Any item reduced by 50% or more from its original price is considered a final sale and is not eligible for return.
If you still have questions or would like more information, please contact our customer service at
webservice@perlimpinpin.com
EXCHANGE
We do not offer online product exchange. To obtain a new size or color option, a new order must be placed independently of the returned items.
CANCELLATION
All orders can be cancelled at any time before shipping confirmation has been sent. Should you wish to cancel your order, please contact our customer service department at webservice@perlimpinpin.com. Note that our processing and shipping systems are devised to ensure fast and efficient shipping; therefore, no changes or cancellations may be made once the shipping process has begun.
TRACKING YOUR SHIPMENT
Perlimpinpin will send an email containing a tracking number and confirming that your order has been shipped.
USA CUSTOMERS
Please note that due to recent changes in customs regulations, additional import duties and taxes may apply upon receipt of your package. To simplify the process and ensure a hassle-free experience, we have adjusted our U.S. prices to include these fees, which will be covered directly by us.
We appreciate your understanding and remind you that all orders are placed with full knowledge of these conditions.
Feel free to contact us if you have any questions.
