Shipping and Refund Policy

Shipping and Refund Policy 

SHIPPING  

Applicable shipping fees are established according to volume and weight. Perlimpinpin cannot guarantee that two separate orders to the same destination address will be combined; it behooves the purchaser to order items together in one order in order to ensure lower shipping fees. Orders are processed within forty-eight (48) hours and delivery is normally made within two (2) to seven (7) business days of purchase. For more remote areas, we cannot guarantee the shipping window. Only orders within Canada and USA and deliverable by ground will be accepted. If an incorrect address requires that a package be shipped a second time, the resultant costs are borne by the purchaser.  

SHIPPING FEES CHART  

0-74.99$ =15$ 

75$ and + = Free shipping!* 

* Please note that the amount required for free shipping is calculated before taxes and after applying a discount/gift card code to your cart 

TRACKING YOUR SHIPMENT 

Perlimpinpin will send an email containing a tracking number and confirming that your order has been shipped. 

CANCELLATION 

All orders can be cancelled at any time before shipping confirmation has been sent. Should you wish to cancel your order, please contact our customer service department at webservice@perlimpinpin.com. Note that our processing and shipping systems are devised to ensure fast and efficient shipping; therefore, no changes or cancellations may be made once the shipping process has begun.  

RETURNS  

The return period is 14 business days from the receipt of your order.  Return shipping costs are at the consumer's expense and responsability. Only the price of returned items will be credited. Items must be in unworn, unwashed, and unused condition with all original tags to be eligible for a refund.  Items purchased on perlimpinpin.com must be returned through our website.

To do so,

1. Log in to your account:
1- In the Email field, enter your email address (the same one you used for your purchase), and then click Continue.
2- In your email account, open the email sent from our store and copy the six-digit verification code included in the email
3- Go back to the online store, and then enter a six-digit verification code
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Start the return process here

If your return request is approved, you will receive an e-mail with the shipping address to return your product, please again note the return procedure is the responsibility of the consumer. 

After the product is returned, you receive a refund. A refund can be expected within 5 business days following the receipt of your package at our administrative offices.

Any item reduced by 50% from its original price is considered a final sale and therefore cannot be returned.  
 
If you still have question or want more information, please contact our customer service at webservice@perlimpinpin.com 

EXCHANGE

We do not offer online product exchange. To obtain a new size or color option, a new order must be placed independently of the returned items. 

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